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F.A.Q.

Listed below are a few of our most frequently asked questions. If after reading this section you still have questions, please feel free to contact a reservation specialist at 941-629-9191 or text your questions to 844-840-2400

 

Q: Is there a 2 item minimum?

A:  In order to ensure our ability to bring the best comedians to Port Charlotte, and provide quality service to our guests, we ask that you respect our $15 minimum per person policy. This can include any combination of nearly 100 choices of food or drink items. A surcharge of the difference will be added to each individual’s check in the instance you do not meet the $15 minimum policy. 

 

Q: Can we purchase show only tickets for Music Events?

A: Music Events are sold as a dinner and show package ONLY. If you would like to join us for a show only please visit us on a comedy night.

 

Q: What is the age limit?

A: Children may be 13 years old to enjoy our Music Events. However, to enjoy most Comedy Events we ask that everyone in your party be at least 23 years of age unless accompanied by an adult in which case  18 year olds are permitted. Management on occasion will make an exception to this policy, please do not ask if we will allow a child or a baby into the comedy show the answer is no. Dinner ONLY guests of all ages are welcome. 

 

Q: Is there a dress code at Visani?

A: Dress attire at Visani is casual, however we do encourage you to dress to impress!

 

Q: Does Visani accommodate special dietary restrictions?

A: Our freshly prepared Chef Selection Menu can fit most dietary restrictions including but not limited to : Vegan, Vegetarian or Gluten free. Please make sure to notify your server upon his/her table greeting. 

 

Q: Do you have a seating chart of the venue available for viewing?

A: Yes! You are able to view and select your seats for any of our shows. Please note that if you have not reserved all seats for your party you may be joined by another party at your table.

 

Q: How do I pick up/receive my show tickets?

A: Tickets will be sent to your email. Please double check your tickets to make sure the right show and showtimes were selected. You do not have to print your tickets, they can be viewed on your phone by a reservation specialist on arrival.

 

Q: How long are your shows?

A: All events at Visani typically run 90 minutes. However, due to the fact that our kitchen freshly prepares each and every entree to order the start time of our shows may be delayed because of high volume. We try to ensure that nearly every guest has their food before the start of the show.

 

Q: Can we eat during the show?

A: Although we encourage our guests to dine before the show, our kitchen remains open as long as the bar is open. (Until the end of the event)

 

Q: What credit cards are accepted?

A: Visani is happy to accept all major credit cards 

Q: Dessert fee

A: For any outside desserts brought in, we charge a $2 dollar per person fee that will be added to the bill at the end of the night. If you are bringing in a dessert, please make sure to let our reservation specialists know prior to the event.

Q: Do show tickets have to be paid in advance?

A: We do encourage everyone to purchase in advance for tickets especially bigger parties as we do sell out often. If we have seats available tickets can be purchased at the door the night of the event.

 

Q: Ticket insurance 

A: We offer ticket insurance for $5 dollars per ticket.  In the event you need to cancel or exchange your tickets for another event, ticket insurance is required.  If you are simply needing to exchange to a new event we do require a 2 business day notice.  If you are needing to cancel for any reason, we require you do so prior to 2pm the day of the event in order to receive a gift card for future tickets only (not valid for food or beverage). You will receive the ticket price and tax (in addition to gratuity for music nights) as an electronic gift card emailed to you.  

 

Q: When Visani has donated or has provided free or special discounts on tickets is there a minimum on the table? 

A: Yes! Some of our shows may be subject to higher minimums on the table if you have received a donated, free or special discounted ticket. Please understand we strictly  enforce this policy to help pay our expenses for the night. 

 

Q: Gift cards

A: We offer two types of gift cards on our website. A ticket only gift card through our online ticketing service (redeemable online only for tickets or music nights, which are sold as a ticketed dinner show package), or a food and beverage only gift (redeemable with your server in the restaurant only).  Both of these gift cards will be electronically emailed to you.  However, if you are wanting a physical plastic gift card, we do offer a food and beverage only gift-card option as well.  This gift card must be purchased on premise only and cannot be mailed.  

 

Ticket only gift card: https://visanientertainmentinc.thundertix.com/gift_certificates

 

Food and beverage only: https://www.toasttab.com/visani-italian-steakhouse/giftcards

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